Omnipresent Offers 'Best Support' For Global Payroll According to G2

At Omnipresent, we’ve always placed a strong emphasis on delivering exceptional service, measured by both our client and employee NPS.

In our work with our customers, we make it our mission to act as an extension of our clients' HR teams, ensuring queries are handled quickly and effectively. This commitment to high-quality service is, and always has been, at the heart of what we do.

We’re proud to have been recognised as the 'Best Support' in the Global Payroll category. This award reflects our dedication to continually improving how we support our clients.

Over the past year, we’ve introduced several key enhancements to our support model, all designed to deliver the quick, responsive and efficient services our clients need to seamlessly and compliantly expand their global brand.

Organisational design

Many of the queries we receive and the projects we work on are cross functional - and we’ve structured our teams to reflect this. This ensures close collaboration between payroll, benefits, legal and HR teams, meaning our clients get the crucial expert support when and where they need it.

Technology

We rolled out a new technology platform that allows us to deliver quick and effective responses and resolution to client queries.

Documentation

We constantly invest in our documentation. This means that 40% of our support queries are addressed by existing documentation, without needing a support agent.

Dedicated HR professional for each new employee

We know that new employees being employed through an employer of record can have lots of queries and each situation is unique.

For that reason we assign a dedicated HR professional to each new onboarding to proactively, personally reach out and ensure they are well supported.

As a result our employee NPS has been between 9.6-9.7 since the early days of the company.

Project management services for large scale onboarding -

We’ve learned a lot obout large scale migrations in the past, be they companies moving from alternate EOR providers, companies closing down foreign subsidiaries or migrations driven by M&A activity. Our dedicated project managers have tried and tested frameworks, engaging all of our supporting teams in legal, benefits, payroll and HR to ensure a smooth migration and employee experience.

And we’re going further. We have additional plans to further improve our Support function. We are looking to roll out inbound phone support and whatsapp chat in the coming months.

Yoav Artzi, our VP of Product, had this to say about our recognition from G2.

We reimagined our approach to seamlessly integrate product and services, creating a unified experience that has set a new benchmark in response and resolution times for our industry. Having our legal, payroll, and HR experts directly engaging with our customers allows us to deliver a truly seamless experience, meeting and exceeding our clients’ expectations as their trusted partner in international employment. I’m glad that this level of service delivered by our teams is recognized by G2.

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